1. How can I obtain a timely quote?
Click on the "Contact Us" tab at the top of the page and fill out the Request for Quote information. It may be necessary to have a telephone conversation to verify the specifications of the job. We will contact you if we have questions.
2.
Do you deliver?
Yes
we have a delivery truck that has a maximum load
weight of 13,000 lbs. and holds 12 standard sized
pallets per load. Pallets may be double
stacked if weight allowances and the product can
accommodate them. There is a delivery charge which
is competitive with local carriers.
3.
What is SubCon's turn around time?
Work
will generally begin at 6:30AM the business day
after all materials have been received. While the
turn around time will vary depending on the size
and degree of job difficulty, SubCon's average
completion of purchase orders is 3 business days
after receipt of material.
We
will do everything possible to accommodate your
needs.
4.
Do you have loading docks?
SubCon
has multiple loading docks and forklifts to unload
pallets from semi trailers. SubCon's loading
docks can handle 53' semi-tractor trailers
5.
What are your Shipping & Receiving hours?
6:30
AM- 2:30 PM. Alternate dock times are
available with a prearranged appointment.
6.
How do you price your product?
We
price all of our jobs by piece rate, following a
time study.
7. Can you run multiple
shifts?
Yes, it must be prearranged.
There may be an additional charge for a second
shift.
8.
Where is the location of SubCon's facility?
We are centrally located in the greater Chicagoland area at:
SubCon Packing & Assembly
10 N. Beach St.
LaGrange, Illinois 60525
708-482-8646
Map
9.
How do I know the quality of work will meet my
satisfaction?
We
produce a first article sample of the job and
submit it to you for approval. Once the
approval form is signed we go into production.
The completed job is guaranteed to match the
original sample. See our Quality Philosophy
for further definition.
10.
Do you have minimum or maximum volumes?
Order
quantities are usually an aspect of the product.
We have processed orders for 1 million units.
We have completed orders for 50.
11.
Can you send a labor team to our facility?
SubCon
will send a team and supervisors to your location.
It must be arranged 48 hours in advance for the
Chicago-land area.
12.
Do you provide warehouse storage?
Not
on a grand scale. We will retain some
material if it will be converted into product and
shipped within 2 weeks.
Our
mantra is "Receive it, Convert it, and Ship
it!"
13.
Emergencies
What
constitutes an emergency? Mr. Webster
suggests that, "An emergency is a sudden,
urgent, usually unforeseen occurrence or occasion
that requires immediate action."
All
businesses have them. The difference between
success and failure of handling an emergency
situation is knowing where and who to go to for
assistance and not being afraid to ask for help.
Bottom line; satisfy your customer's needs.
If you solve a problem and get a customer out of a
jam, he'll remain your customer.
SubCon
Packing & Assembly assists in handling
business emergencies with a huge sense of urgency.
Why, because we know it is urgent and that's how
we stay in business.
